TERMS & CONDITIONS
About
Shop.timberglingfoundation.org is run by Sport Design Sweden (556562-6263) Nobelbergsgatan 6-8, 131 54 Nacka on behalf of Tim Bergling Foundation (802481-1997) Mäster Samuelsgatan 45, 111 57, Stockholm. Sport Design Sweden are responsible for the webshop as well as the production, sales and delivery of all products to the customer, as well as for after-sales-services such as returns.
Contact information: Contact us
Orders
After purchasing an item on shop.timberglingfoundation.org, the customer will receive an e-mail with an order confirmation.
All purchases are binding. If a purchase is made out of a mistake, be sure to contact us immediately after your purchase.
We reserve the right to refuse or cancel your order at any time for specific reasons, including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.
Pricing and duties
Prices include VAT apart from orders in the US. Purchases from the US are subject to the Export of goods, article 146 Council Directive 2006/112/EC; therefore, no VAT is added to the transaction. Purchases outside the European Union may be charged with import duties and taxes.
Payments
We accept Visa®, Mastercard®, American Express®, Ideal®, Union pay®, Google pay®, Apple pay® and Shop pay®. Payment is debited from your card at the time of dispatch. In some countries we offer Klarna® as a payment method (invoice and debit card payment options). You can read more about Klarna's Terms and Conditions here.
Invoice payments
In cooperation with Klarna® for the countries where this is offered. A fast, minor check will confirm your personal information and accept your purchase. Your shipping address needs to be your registered residence when using invoice payment.
Delivery and shipment
We are handling all orders as fast as possible. However, please keep in mind that orders are being processed during working hours on weekdays and that delivery times can be slightly longer during sales periods. Potential shipping fees for orders below a certain amount will be calculated at checkout. Please note that shipping fees are non-refundable if the customer paid this in the first place.
Returns and exchanges
You have 30 days to return your order after delivery.
We only accept products that are unused and still have their labels. Before issuing the refund, we will check the condition of the product and may reject returns that are not considered to be in unused condition. Products must be returned in the original packaging. Please ensure that all products returned are securely packed in a slightly larger package to prevent damage to the product and the original packaging.
In our mission to reduce our environmental footprint, we have decided to charge a fee for returns. When you return an order, we will refund the goods you have returned and deduct the return fee from the refund. The original shipping cost will not be refunded.
The return fee varies depending on the destination but is equal to the cheapest shipping cost to your destination before any discounts and deductions. If you have ordered by express shipping, we will charge an amount equal to the cheapest shipping option for your location. Prisintervall?
We will issue a refund once we have received your return and checked your return. Please note, however, that it may take up to 10 working days from the time we receive your return for the refund to appear in your bank account.
Complaint rights
The consumer always has the right to return defective goods provided you inform us of the defect within a reasonable time frame after the item's fault has been discovered. Returns made within two months of discovering the defect are always considered to have been returned within a reasonable time. For a product to be considered flawed, the defect must have occurred before it was sold. If you return a defective product within six months from the date of sale, the fault is deemed to have happened before it was sold unless we show that this is not the case. If the return is made more than six months past the sale, you must provide proof that the defect occurred before the date of purchase.
Privacy and cookies
We recognize the importance of protecting the privacy of personal and financial information. Therefore, we have instituted strict policies and security measures to protect the information you provide us. When you register online with shop.timberglingfoundation.org, you consent to process and use such submitted personal data following this privacy policy. This privacy policy applies to all protected personal information collected, maintained, or used by shop.timberglingfoundation.org. Data transferred to a third party is solely used to fulfill the obligations from shop.timberglingfoundation.org to you as a customer.
Cookies are used on the site to improve your experience of the site. The cookie identifies your computer and allows the site to remember your settings. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. This enables you to reject this cookie usage or tell your browser to erase the cookie at the end of your visit. The webshop cannot be used if cookies are disallowed.